FAQs

It’s very simple,

   Step 1: Enter the departure and destination locations from the “From – To” button at the top of the list of transfer vehicle offers.

   Step 2: Enter the desired pick-up date and time on the transfer vehicle’s page at the bottom, under the “Choose pick-up time” link.

Yes, only the most requested hotels, airports, and city centers are in the dropdown list of locations. Send us a quote request via the dedicated form at the bottom of the website.

No, the rental price is indicated from our agencies. Any request for the provision of a vehicle to another address located more than 10 km from our agency will be charged at the applicable per-kilometer rate, starting from the 10 km provided.

Yes, if the detour is less than 3 km and the waiting time is less than 15 minutes.

Yes, the GEUTZ platform allows professionals to increase and diversify their sources of income by offering GEUTZ services to their clients for a recommended commission of 5%. For example, hotels, travel agencies, event planning agencies, etc., can submit their membership request via the dedicated “Become a Partner” form at the bottom of the website. GEUTZ will provide them with a professional space to manage their transport reservations (create, modify, and cancel), make payments to GEUTZ via mobile money, card, or bank transfer, and collect their commissions.

Yes, as a partner and member on the platform, you can edit your listings with the assistance of our webmasters if needed. You have a professional space to manage your listings. To do this, log in to your partner account with your username and password and update or add your data, which will be validated by our teams before publication.

Yes, for all bookable services on the portal www.geutz.com, users have the choice of the following digital payment methods:

   – Mobile money (Orange money, Wave money) for local users

   – Credit card (CB, Mastercard, Visa, American Express) for international users

   – PayPal

   – Bank transfer

   – Cash (provided that a credit card is registered and the amount is blocked for security deposit)

Yes, according to the terms in our Terms and Conditions (CGU). To cancel your reservation, contact GEUTZ customer support by email at contact@geutz.com, mentioning the order number. You can also proceed with the cancellation of your reservation from your customer account. Regarding the refund policy, it depends on the service that was booked and the remaining time until the indicated pick-up time. Generally, reservations canceled 24 hours before the scheduled departure time are fully refunded.

Yes, according to the terms in our Terms and Conditions (CGU). To make a complaint, contact GEUTZ customer support by email at contact@geutz.com, mentioning the order number. You can also evaluate the service and post your comments online from your customer account. Your complaints will be taken into consideration, and a refund will be processed in accordance with the CGU. Generally, a complaint with a validated file will receive a refund.

You can report it by sending a message to contact@geutz.com, and our technical team will work to resolve the issue as soon as possible.

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